Overall Responsibilities:
Supervising the overall operation of the 911 center and simultaneously serving as the third dispatcher on shift.

ESSENTIAL FUNCTIONS OF JOB include, but are not limited to:
Supervises the activities, and provides decision making, direction, and guidance to shift personnel, exercising authority generally inherent to mid level supervisory personnel. Maintains continuity of operations within the 911 Center. Maintains security and general order of 911 Center. Places service calls with system vendors and/or county departments for system malfunctions. Assures dispatchers perform duties in accordance with the department Policy Manual. Executes directives and orders from the 911 Manager. Communicates via shift report with prior shift supervisor and next shift supervisor. Reviews shift notes with on-duty staff. Reports all outstanding or unusual occurrences to the 911 Manager. May issue disciplinary action after review with 911 Manager. Fills position of third dispatcher on shift. Provides ANI/ALI discrepancy reports to Addressing Coordinator. Assures all training is carried out as directed by the 911 Coordinator. Monitors secondary systems such as Knowledge Center, SEVAN, and NAWAS.

Minimum Qualifications:

EDUCATION/TRAINING: High school diploma or equivalent, plus additional training in computers. Experience in emergency medical services, police, or fire training is preferred. Must acquire and retain all certifications required of Dispatcher III as well as PEMA 911 Supervisor, and APCO Communications Center Supervisor, or equivalent.
WORK EXPERIENCE: 5 years of regular part time and/or full time dispatching experience; OR 2 years of regular part time and/or full time dispatching experience, and prior certification as PEMA 911 Supervisor and APCO Communications Center Supervisor; OR Any combination of work experience and training with approval by the Director of the Department of Public Safety, and satisfactory completion of an established testing procedure.

This position would include working various shifts and holidays.

Armstrong County considers qualified applicants for all positions without regard to race, color, religion, national origin, sex, age, ancestry, service animals, familiar status, veteran status, gender, non-job related disability, or any other legally protected status.

Jobs at County of Armstrong